Privacy Policy
Effective Date: 27 August 2026
Last Updated: 27 August 2026
Broadway Oaks & Links Services (“Broadway Oaks”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our students, prospective students, parents, guardians, clients, website visitors, and other individuals who interact with our services.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit our website, contact us, make an enquiry, apply for our services, or otherwise interact with Broadway Oaks.
We process personal data in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act, 2023 (NDPA) and applicable guidance issued by the Nigeria Data Protection Commission (NDPC).
By using our website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
Broadway Oaks & Links Services is an international education consultancy that assists students with opportunities to study abroad.
Our services may include education counselling, university and college placement, admission application support, study destination guidance, visa-related guidance, pre-arrival assistance, arrival assistance, settlement support, scholarship and internship opportunities, and other services relating to international education.
For the purposes of applicable data protection laws, Broadway Oaks & Links Services may act as the Data Controller in relation to personal information that we collect and determine the purposes and means of processing.
2. INFORMATION WE COLLECT
Depending on the nature of your interaction with us, we may collect different categories of personal information.
Information you provide to us
This may include:
• Full name
• Date of birth
• Gender
• Nationality
• Residential or contact address
• Telephone number
• Email address
• Passport information
• Passport photographs
• Academic qualifications and educational records
• Examination results
• Employment information where relevant
• Preferred study destination
• Preferred university or college
• Preferred course or programme
• Information relating to your admission application
• Information relating to visa applications
• Financial information where necessary for an application or service
• Scholarship or funding information
• Emergency contact information
• Information provided through enquiry, application, consultation, or contact forms
• Any other information you voluntarily provide to us
Where necessary for a particular application, we may also process documents containing additional personal information.
We will endeavour to collect only information that is reasonably necessary for the purpose for which it is being collected.
3. INFORMATION WE COLLECT AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically.
This may include:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Date and time of visits
• General website usage information
This information may be collected through cookies, analytics tools, server logs, and similar technologies.
Where required, we will provide appropriate cookie notices and give you choices regarding non-essential cookies.
4. HOW WE USE YOUR INFORMATION
We may use your personal information for purposes including:
Providing our services
To:
• Assess your educational goals and requirements
• Recommend suitable study destinations
• Recommend suitable universities, colleges, courses, or programmes
• Process admission applications
• Communicate with educational institutions on your behalf
• Assist with scholarship and funding opportunities
• Assist with internship and co-op opportunities
• Provide visa-related guidance and application support
• Provide pre-arrival and post-arrival assistance
• Provide settlement and student support services
Communication
We may use your contact information to:
• Respond to enquiries
• Provide updates concerning your application
• Request additional documents or information
• Notify you about important deadlines
• Provide information about our services
• Communicate with you regarding appointments and consultations
Administration and record keeping
We may process your information to:
• Maintain accurate client records
• Manage our relationship with you
• Process payments where applicable
• Maintain internal records
• Resolve complaints or disputes
• Protect our business and systems
Legal and regulatory purposes
We may process information where necessary to:
• Comply with applicable laws and regulations
• Respond to lawful requests from government or regulatory authorities
• Prevent fraud or misuse
• Protect our legal rights
• Establish, exercise, or defend legal claims
5. LAWFUL BASIS FOR PROCESSING
Where applicable, we rely on one or more lawful bases recognised under Nigerian data protection law.
These may include:
• Consent – where you have given us permission to process your information for a specific purpose.
• Contractual necessity – where processing is necessary to provide services you have requested or to take steps at your request before entering into an agreement.
• Legal obligation – where processing is necessary for us to comply with a legal or regulatory requirement.
• Legitimate interests – where processing is necessary for legitimate business purposes and those interests do not override your fundamental privacy rights.
• Vital interests – where processing is necessary to protect someone’s life or other vital interests.
• Public interest, where applicable under law.
The Nigeria Data Protection Commission recognises these categories of lawful bases under the NDPA framework.
Where we rely on consent, you may withdraw your consent at any time, although withdrawal will not affect processing that was lawfully carried out before the withdrawal.
6. EDUCATIONAL INSTITUTIONS AND THIRD PARTIES
As an international education consultancy, we may need to share relevant information with third parties in order to provide our services.
Depending on your application, these may include:
• Universities
• Colleges
• Educational institutions
• Scholarship providers
• Internship or co-op providers
• Accommodation providers
• Visa-related service providers
• Immigration or government authorities
• Examination or qualification bodies
• Technology and IT service providers
• Payment service providers
• Professional advisers
• Other service providers involved in delivering services you have requested
We will endeavour to share only information that is reasonably necessary for the relevant purpose.
Where your information is transferred to another organisation, we will take reasonable steps to ensure that appropriate data protection and security measures are in place.
7. INTERNATIONAL TRANSFER OF PERSONAL DATA
Because our services involve international education, your personal information may sometimes need to be transferred to or processed by organisations located outside Nigeria.
For example, information may be shared with universities, colleges, educational institutions, service providers, or relevant authorities in countries where you intend to study.
Where personal information is transferred internationally, we will take appropriate steps required by applicable data protection law to protect your information and ensure that the transfer is carried out lawfully.
8. PROTECTION OF YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Unauthorised disclosure
• Accidental loss
• Alteration
• Destruction
• Misuse
• Unlawful processing
Access to personal information within Broadway Oaks is limited to individuals who reasonably require the information to perform their duties.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.
9. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, complying with legal obligations, resolving disputes, and protecting our legitimate interests.
The appropriate retention period may depend on:
• The nature of the information
• The purpose for which it was collected
• The nature of our relationship with you
• Legal or regulatory requirements
• The need to establish or defend legal claims
When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it.
10. YOUR DATA PROTECTION RIGHTS
Subject to applicable law and any relevant limitations, you may have the right to:
Right to be informed
To receive clear information about how your personal information is collected and used.
Right of access
To request access to personal information that we hold about you.
Right to rectification
To request correction of inaccurate, incomplete, or outdated personal information.
Right to object
To object to certain forms of processing of your personal information.
Right to restriction
To request that processing of your information be restricted in appropriate circumstances.
Right to data portability
Where applicable, to request your personal information in a structured and commonly used format and have it transferred where legally permissible.
Right to erasure
To request deletion of your personal information where there is no lawful reason for us to continue processing it.
Right to withdraw consent
Where processing is based on consent, you may withdraw that consent.
Rights relating to automated decision-making
Where applicable, you may have rights relating to decisions based solely on automated processing.
Right to complain
You have the right to lodge a complaint concerning the processing of your personal information with the relevant supervisory authority, including the Nigeria Data Protection Commission (NDPC).
The NDPC identifies these and related rights for data subjects under the NDPA framework.
11. HOW TO EXERCISE YOUR RIGHTS
If you wish to:
• Request access to your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent
• Object to processing
• Ask questions about how your information is being used
• Make a privacy complaint
Please contact us using the contact details provided below.
We may need to verify your identity before responding to certain requests in order to protect your information from unauthorised disclosure.
We will respond to legitimate requests within the period required by applicable law.
12. COOKIES
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, remember preferences, and analyse website traffic.
Cookies may include:
Necessary cookies
These cookies are required for certain website functions and cannot necessarily be disabled through our systems.
Analytics cookies
These may help us understand how visitors use our website and improve its performance.
Preference cookies
These may remember choices or preferences made by visitors.
Marketing cookies
Where used, these may help us understand marketing effectiveness or provide relevant communications.
Where required, we will request your consent before placing non-essential cookies on your device.
You may also manage cookies through your browser settings.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, including university websites, government websites, social media platforms, payment providers, and other external resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of any external website before providing personal information.
14. CHILDREN AND MINORS
Our services may involve students who are under the age of 18.
Where personal information concerning a minor is collected, we will take appropriate steps required by applicable law and, where necessary, seek appropriate consent or authorisation from a parent, guardian, or other legally authorised person.
Parents or guardians who have questions about information relating to a minor may contact us using the details below.
15. PERSONAL INFORMATION PROVIDED BY OR ABOUT OTHER PEOPLE
If you provide us with personal information belonging to another person, such as a parent, guardian, emergency contact, or sponsor, you should ensure that you have the authority or lawful basis to provide that information to us.
Where appropriate, we may need to verify or obtain additional information concerning that individual.
16. DATA BREACHES AND INCIDENTS
We maintain reasonable security measures designed to protect personal information.
If we become aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, mitigate, and report the incident to the relevant parties or regulatory authority as required.
Where required by law, affected individuals will also be notified.
17. DIRECT MARKETING
Where permitted by law, we may occasionally send information about our services, educational opportunities, events, scholarships, study destinations, or other relevant updates.
Where consent is required, we will obtain it before sending direct marketing communications.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided in the communication.
Please note that even if you opt out of marketing communications, we may still send important service-related communications, such as application updates, appointment confirmations, or information necessary to provide services you have requested.
18. DATA ACCURACY
We rely on the information provided by you to deliver our services effectively.
You are encouraged to ensure that information provided to us is accurate, complete, and up to date.
If any information changes, please notify us so that we can update our records where appropriate.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
• Changes to our services
• Changes in technology
• Changes in applicable laws or regulations
• Changes in data protection requirements
• Improvements to our privacy practices
When we make significant changes, we may provide an appropriate notice on our website or through other suitable communication channels.
The date at the top of this Privacy Policy indicates when it was last updated.
20. CONTACT US
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way Broadway Oaks processes personal information, please contact us.
Broadway Oaks & Links Services
Website: https://www.broadwayoaks.com
Email: info@broadwayoaks.com
Telephone: +44 7377 693908
Office Address: 69 Main Street, CV23 1AS, United Kingdom
For privacy-related requests, please use the subject line:
“Data Privacy Request”
We will make reasonable efforts to address your request or concern in accordance with applicable data protection requirements.
21. REGULATORY AUTHORITY
If you are dissatisfied with how we handle your personal information, you may have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC), Nigeria’s data protection supervisory authority.
Nigeria Data Protection Commission (NDPC)
Website: https://ndpc.gov.ng
The NDPC provides channels for data protection complaints and regulatory enquiries.
22. YOUR ACKNOWLEDGEMENT
By using our website, contacting Broadway Oaks, submitting an enquiry, or engaging our services, you acknowledge that you have had the opportunity to read and understand this Privacy Policy.
Where applicable, we will obtain your consent or rely on another lawful basis before processing your personal information.
Broadway Oaks & Links Services Limited is committed to protecting your privacy and handling your personal information responsibly, transparently, and securely.
